Exam Code: 000-742

Course Name: IBM Open Systems Storage Solutions, Version 4

Vendor: IBM

Passing Score: 62%

IBM Open Systems Storage Solutions, Version 4, is an important part of IBM certifications. IBM is pioneer in computer industry. IBM certifications no doubt world’s most recognized certifications. It is for IT Professionals who wish to demonstrate their expertise and skills in the latest IBM technology and solutions. IT professional with IBM certified can have jobs in better Information Technology firms by clearing IBM most important 000-742 exam. When you are IBM certified, you can expect salaries of a lot better scale.

The 000-742 exam provides you with the technical knowledge of selecting appropriate IBM resources for system analysis and planning. It also helps you to deeply analyze all the technical and financial requirement of client. In this field of study, you have to check each and every thing of your client's requirement of storage. The 000-742 exam also assists you in determining customer's environment and potential limitations which also includes migration, consolidation, and cost. Moreover, it facilitates you with the abilities to identify host types, networking solutions, currently installed products, reliability, performance, scalability and other business opportunity. In order to be able to describe Storage Architecture and Design, you must take this IBM certification exam. This IBM certification trains you in Planning and Installation which includes the platform changing also that you are changing your system from one brand to other brand like Dell to IBM. It also equips you with the capabilities to give Post-Installation support and Storage Product Knowledge. In addition to this, the 000-742 exam makes you proficient in performing daily management. 000-742 exam consists of these four sections

• Section 1 - Requirements Analysis (13%)
• Section 2 - Storage Architecture/Design (23%)
• Section 3 - Planning and Installation (13%)
• Section 4 - Post-Installation Support (19%)
• Section 5 - Storage Product Knowledge (32%)

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Course Outline: IBM Open Systems Storage Solutions, Version 4

Requirements Analysis (13%)

Establish relationship and develop technical rapport with key influencers in the account (e.g., technical, financial)

Qualify the opportunity

Determine and validate the customer's storage requirements

Determine the customer's technical issues and potential limitations

Identify the customer's existing strategic I/T plans relevant to storage (e.g., migration, consolidation, cost)

Identify any storage technology preferences and/or assumptions that the customer has

Size the opportunity

Evaluate the current environment, including identification of:

Host types

Network types

Applications

Data requirements

Backup/recovery requirements

Currently installed products/vendors

Determine the application storage requirements, including:

Performance

Capacity

Reliability

Availability

Scalability

Connectivity

Storage and data management

Business continuity

Storage Architecture/Design (23%)

Identify possible solution

Evaluate potential competitive strategies and solutions

Identify IBM competitive advantages

Review feasibility of solution options with sales specialist

Develop configurations

Analyze the potential configuration options

Consider variables affecting the configuration, including:

Storage product attributes (e.g., cache, adapters, availability, connectivity, performance, capacity)

Describe the Copy Services/Replication Functions

Hosts (e.g., type, connections, slots, adapters)

Network

Storage Area Network (SAN)

Network Attached Storage (NAS, iSCSI)

Environmentals (e.g., humidity, temperature, etc.)

Solution migration requirements and the impact on data migration

Backup window requirements

Customer personnel skills

Recommend the most appropriate solution, justify it, and demonstrate value

Recommend alternative solutions as appropriate (e.g., in response to customer objections, budgetary constraints

Articulate technical benefits of proposed (alternative) solutions in terms of business value that a non-technical person can understand

Validate that the solution meets application storage requirements (e.g., review with peers or product experts, benchmark when critical to close the deal, pre-sales systems assurance)

Provide supportive technical documentation to be included in the proposal/offer

Locate and use tools and resources as appropriate to support the creation and design of open storage solutions

Use product experts including key IBM and Business Partner resources to help resolve technical issues

Locate and use the appropriate IBM publications (e.g., White Papers, SAPR Guides, Redbooks, product literature, application briefs)

Locate and use non-IBM industry technical resources (e.g., System design textbooks, user groups

Locate and use the appropriate IBM support (e.g., Presentations, Benchmarks, Configurators, CompeteLine, Competition Web site, Sales Manuals, Competency Center Web site, Consultline, Support Line, Techline, Storage Proven Solutions, tools such as DiskMagic, etc.)

Identify professional services required for the solution (e.g., for configuration and installation, administration, and support)

Planning and Installation (13%)

Conduct systems/solution assurance review

Complete solution assurance review process, if applicable, in cooperation with the customer

Review environmental requirements (e.g., power, cooling, floor space, loading, dock access) with the customer

Conduct a technical audit of logical and physical configuration and document the configuration

Validate the installation details of the solution with the customer (e.g., review cabling, adapters, disk layout)

Assess the impact of the solution (new install or existing/upgrade) on the production environment

Consider the effect on existing applications and hardware

Consider migration (e.g., storage, servers)

Consider backup window

Implement the solution

Create an implementation schedule for the installation with the customer

Monitor resources for the installation (e.g., customer, IBM, Business Partner)

Validate completion of the installation (e.g., confirm that the customer is operational, address any customer satisfaction issues, identify data and non-data customer responsibilities)

Assist with the migration planning as appropriate

Identify different types of migration, including:

Direct attached storage to network storage (e.g., Disk to Storage subsystem, Tape to full automation, SAN, NAS, SVC, SFS)

Platform change (e.g., HP to IBM)

Adding capacity (e.g., Dynamic RAID expansion)

Local to network-based back-up

Assist the customer in managing the effects of the migration on the production environment (e.g., hardware, back-up window)

Post-Installation Support (19%)

Determine and resolve problems associated with the storage infrastructure

Identify severity of problems and the impact of problems on business

Identify appropriate tools for problem diagnosis (e.g., IBM TotalStorage Productivity Center , various OS utilities and error logs, SFS)

Suggest appropriate action to the customer

Escalate critical situations as appropriate and follow up through resolutions

Analyze storage infrastructure performance issues and tuning considerations:

Describe performance characteristics of a variety of applications (e.g., transaction processing, video processing, data warehousing)

Understand and identify the impact of different RAID levels on performance

Understand and identify the performance characteristics of various open storage products/solutions

Describe the features, benefits, and limitations of host/device interface architecture (e.g., SCSI, FC, SATA, ESCON, FICON, and future technologies)

Recommend optimum file system configuration

Analyze storage performance bottlenecks (e.g., hot files, I/O, network, SAN, software, memory, NAS)

Consider potential upgrade options

Understand scalability of storage products (e.g., Min, Max)

Understand feature options

Understand cost options

Identify situations where upgrading is not possible and recommend solutions

Consider migration implications

Provide customer training/skill transfer

Identify customer skill needs and recommend appropriate technical training (e.g., Education Card)

Deliver informal customer training seminars, product updates, and conference calls, as needed

Storage Product Knowledge (32%)

Articulate the IBM TotalStorage solution strategy

Describe storage hierarchy as it relates to price, performance, and business requirements (e.g., tape vs. disk)

Describe the technical benefits and differentiating features of IBM storage products including the following:

IBM TotalStorage DS6000/DS8000 Family

IBM TotalStorage DS6000/DS8000 Family High, Advanced Copy Services

IBM TotalStorage DS4000 Family

IBM TotalStorage DS4000 Family/Advanced Copy Services

Enterprise storage management software (e.g., IBM TotalStorage Productivity Center , web-based storage specialists)

Other disk storage solutions (e.g., iSCSI, SCSI, SATA, Fibre Channel)

SAN Solutions

NAS Solutions

Data Retention and Content Management Solutions (e.g., DR550)

IBM Tape storage products

Tape drives

Automated tape libraries

IBM TotalStorage Virtualization products (e.g., SVC, SFS)

Copy Services/Advanced Replication Functions

Identify how IBM enterprise storage solutions meet the following technical requirements of the customer:

Disaster recovery and business continuance

High availability

Data management (e.g., backup/restore, archive)

Storage sharing

Data sharing

Storage consolidation

Application testing

Performance

Enterprise storage resource management

Capacity planning

Asset management

Security management

Media management/migration

Configuration management

Performance

Data sharing

Problem determination

Describe how network topologies affect the storage environment

Describe SAN and how it applies to the customer environment

Understand the impact of IBM and non-IBM host system platforms on open storage solutions

Understand and articulate the functionality of disk characteristics, for example:

Differences in host and disk interface technology (e.g., iSCSI, SCSI, Fibre Channel)

How RAID levels and dynamic sparing affect performance and availability

Cache as it relates to performance of disk subsystems

Understand and articulate the functionality of tape characteristics, for example:

Differences in tape recording technologies (e.g., 4mm, 8mm, DLT, LTO, AIT, 3590, 3592, VXA)

Automated tape libraries

Understand trends and directions of open storage products

Understand the effect of applications on the storage environment