Cisco 642-162 Exam

Exam Name: Cisco 642-162 - IP Contact Center Express Implementation
Certifications: Cisco IP Communications, Specialist

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Passing Score: 700

642-162 is the most important certification from the Cisco. Cisco 642-162 or IP Contact Center Express Implementation certification exam covers the advance topics like designing the unified contact center and the implementation of the Unified contact express system. Cisco 642-162 or IP Contact Center Express Implementation certification exam is the ideal exam for the people who want to make network administrator in their career and wish to make their career bright.

The 642-162 exam provides you with the technical knowledge and skills to design, implement, and operate a CRS/IPCC Express 4.0 deployment. It also enables you to design an IPCC Express System deployment. Moreover, by passing 642-162 exam you can implement an IPCC Express System and describe process of installing IPCC software and hardware. In order to be able to clarify the essential resources required to accomplish stated activities and tasks, you must take the 642-162 exam. As a 642-162 exam certified professional, you can operate, update and patch up an IPCC Express System.

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Course Outline: IP Contact Center Express Implementation Exam

Design an IPCC Express System deployment

Perform customer capacity planning

Determine customer required features

Evaluate and recommend different configuration options

Identify available configuration and ordering tools

Implement an IPCC Express System

Describe the process for installing IPCC Express software and hardware

Describe the process to configure software and provision the users to meet customer requirements

Describe the process of using the Application Editor

Describe the process of provisioning IPCC Express applications

Operate an IPCC Express System

Identify basic IPCC Express user tasks

Identify process and tools available for troubleshooting

Identify process and tools available for monitoring system operations

Identify process and tools available for patching, upgrading systems, and license additions