Exam Code: 646-229

Course Name: IP Communications Advanced Account Manager Exam

Vendor: Cisco

Passing Score: 700

646-229 is the most important certification from the Cisco. Cisco 646-229 or IP Communications Advanced Account Manager certification Exam focuses on the strategies and steps to identify and gather the customer business requirements. Cisco 646-229 or IP Communications Advanced Account Manager certification Exam is suggested for the people who have the basic knowledge Cisco IP and want to make their future bright. Cisco 646-229 or IP Communications Advanced Account Manager certification Exam is the ideal exam for the people who want to get expertise in the Cisco Account Manager.

The 646-229 exam provides you with the technical knowledge and skills of describing the business value of a converged solution. It also enables you to explain the value proposition and benefits of IPC solutions. In order t be able to gather and analyze customer business requirements, you must take the 646-229 exam. Moreover, this Cisco certification facilitates you with the abilities to recommend and give details the appropriate Cisco solutions and services.

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Course Outline: IP Communications Advanced Account Manager Exam

Describe the business value of a converged solution

Describe what a converged solution means in a customer environment

Describe the benefits of a converged solution

Describe the market trends towards a converged solution

Describe and identify the capabilities of IP Communication solutions

Describe the positioning of IPC Products/Systems

Describe the differences between CallManager and CallManager Express

Describe the features and functionality of CallManager and IPC Endpoints

Describe the features and functionality of CallManager Express and Unity Express

Describe the features and functionality of IPC Applications (Messaging, Conferencing, Contact Center , Video, Emergency Responder, etc.)

Identify 3rd party applications that can solve business issues

Describe the value proposition and benefits of IPC solutions

Describe how solution leverages customers' existing infrastructure

Describe how solution aligns with customers' current and future business needs

Describe how solution simplifies customers' operations

Gather and analyze customer business requirements

Qualify an opportunity with a customer

Identify key business drivers as they relate to the customer

Identify needs and pain points from customer responses to trigger questions

Identify customer objections and respond appropriately

Describe the process of integrating with and migrating from a legacy environments

Describe and recommend the appropriate Cisco solutions and services

Identify the appropriate applications for solution deployment

Describe the Cisco resources available to assist in the sales cycle

Describe the features, advantages, and benefits of securing the network in relation to customer requirements

Describe the IP Communication solution and applications as they apply to customer opportunity

Develop financial justification for customer solutions

Develop and present the business case for identified Cisco solutions demonstrating Cisco's value add over competition

Describe appropriate account management follow through and action plan creation