Exam Code: 646-229
Course Name: IP Communications Advanced Account Manager Exam
Vendor: Cisco
Passing Score: 700
646-229 is the most important certification from the Cisco. Cisco 646-229 or IP Communications Advanced Account Manager certification Exam focuses on the strategies and steps to identify and gather the customer business requirements. Cisco 646-229 or IP Communications Advanced Account Manager certification Exam is suggested for the people who have the basic knowledge Cisco IP and want to make their future bright. Cisco 646-229 or IP Communications Advanced Account Manager certification Exam is the ideal exam for the people who want to get expertise in the Cisco Account Manager.
The 646-229 exam provides you with the technical knowledge and skills of describing the business value of a converged solution. It also enables you to explain the value proposition and benefits of IPC solutions. In order t be able to gather and analyze customer business requirements, you must take the 646-229 exam. Moreover, this Cisco certification facilitates you with the abilities to recommend and give details the appropriate Cisco solutions and services.
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Course Outline: IP Communications Advanced Account Manager Exam
Describe the business value of a converged solution
Describe what a converged solution means in a customer environment
Describe the benefits of a converged solution
Describe the market trends towards a converged solution
Describe and identify the capabilities of IP Communication solutions
Describe the positioning of IPC Products/Systems
Describe the differences between CallManager and CallManager Express
Describe the features and functionality of CallManager and IPC Endpoints
Describe the features and functionality of CallManager Express and Unity Express
Describe the features and functionality of IPC Applications (Messaging, Conferencing, Contact Center , Video, Emergency Responder, etc.)
Identify 3rd party applications that can solve business issues
Describe the value proposition and benefits of IPC solutions
Describe how solution leverages customers' existing infrastructure
Describe how solution aligns with customers' current and future business needs
Describe how solution simplifies customers' operations
Gather and analyze customer business requirements
Qualify an opportunity with a customer
Identify key business drivers as they relate to the customer
Identify needs and pain points from customer responses to trigger questions
Identify customer objections and respond appropriately
Describe the process of integrating with and migrating from a legacy environments
Describe and recommend the appropriate Cisco solutions and services
Identify the appropriate applications for solution deployment
Describe the Cisco resources available to assist in the sales cycle
Describe the features, advantages, and benefits of securing the network in relation to customer requirements
Describe the IP Communication solution and applications as they apply to customer opportunity
Develop financial justification for customer solutions
Develop and present the business case for identified Cisco solutions demonstrating Cisco's value add over competition
Describe appropriate account management follow through and action plan creation
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