Exam Code: 70-272

Course Name: Supporting Users and Troubleshooting Desktop Applications

Vendor: Microsoft

Passing Score: 700

Supporting Users and Troubleshooting Desktop Applications, or 70-272 exam, is a basic part of Microsoft certifications. An IT specialist must go for 70-272 exam in order to have a good position in IT field. Microsoft certification means that an individual has the complete concept of Microsoft Operating System Technologies. Microsoft 70-272 exam is specially design for those individual who want to lead in IT business. Many IT related companies open their doors for specialized Microsoft professionals.

The 70-272 exam enables you to support Users Running Applications on Windows XP. It provides an IT Professional with the technical expertise and knowledge of troubleshooting desktop application support issues, issues related to Internet Explorer, General settings, issues related to Outlook , issues related to Office and issues related to Outlook Express.

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Course Outline:Supporting Users and Troubleshooting Desktop Applications

Configuring and Troubleshooting Applications

Configure and troubleshoot Office applications.

Answer end-user questions related to configuring Office applications.

Set application compatibility settings.

Troubleshoot application installation problems.

Configure and troubleshoot e-mail account settings.

Configure and troubleshoot Internet Explorer.

Configure and troubleshoot Outlook Express.

Answer end-user questions related to configuring Outlook Express.

Configure and troubleshoot newsreader account settings.

Configure and troubleshoot e-mail account settings.

Configure the operating system to support applications.

Answer end-user questions related to configuring the operating system to support an application.

Configure and troubleshoot file system access and file permission problems on multiboot computers.

Configure access to applications on multiuser computers.

Configure and troubleshoot application access on a multiple user client computer.

Resolving Issues Related to Usability

Resolve issues related to Office application support features. Tasks include configuring Office applications and interpreting error messages.

Resolve issues related to Internet Explorer support features. Tasks include configuring Internet Explorer and interpreting error messages.

Resolve issues related to Outlook Express features. Tasks include configuring Outlook Express and interpreting error messages.

Resolve issues related to operating system features. Tasks include configuring operating system features and interpreting error messages.

Resolving Issues Related to Application Customization

Resolve issues related to customizing an Office application.

Answer end-user questions related to customizing Office applications.

Customize toolbars.

Configure proofing tools.

Manage Outlook data, including configuring, importing, and exporting data, and repairing corrupted data.

Personalize Office features.

Resolve issues related to customizing Internet Explorer.

Resolve issues related to customizing Outlook Express.

Resolve issues related to customizing the operating system to support applications.

Answer end-user questions related to customizing the operating system to support an application.

Customize the Start menu and taskbar.

Customize regional settings.

Customize fonts.

Customize folder settings.

Configuring and Troubleshooting Connectivity for Applications

Identify and troubleshoot name resolution problems. Indications of such problems include application errors.

Identify and troubleshoot network adapter configuration problems. Indications of such problems include application errors.

Identify and troubleshoot LAN and Routing and Remote Access configuration problems. Indications of such problems include application errors.

Identify and troubleshoot network connectivity problems caused by the firewall configuration. Indications of such problems include application errors.

Identify and troubleshoot problems with locally attached devices. Indications of such problems include application errors.

Configuring Application Security

Identify and troubleshoot problems related to security permissions.

Answer end-user questions related to application security settings.

Troubleshoot access to local resources.

Troubleshoot access to network resources.

Troubleshoot insufficient user permissions and rights.

Identify and respond to security incidents.

Answer end-user questions related to security incidents.

Identify a virus attack.

Apply critical updates.

Manage application security settings.