Exam Code: 9L0-401

Course Name: Mac OS X Help Desk Essentials v10.4

Vendor: Apple

Passing Score: 700

Mac OS X Help Desk Essentials v10.4, also known as 9L0-401 exam, is an imperative part of apple certification. It is to cater IT Professionals wishing to work as help desk specialists, technical coordinators, service technicians and others who support Mac OS X customers. Before taking the Mac OS X Help Desk Essentials v10.4 exam, a student must have the know-how of the basic Mac OS X knowledge and the basic troubleshooting experience.

The 9L0-410 exam provides you with the technical knowledge and skills of Mac OS X installation process and common user issues and troubleshooting techniques regarding installation. It also enables you to create user accounts for multiple users on Mac OS X and troubleshoot common account problems. Moreover, this certification of Apple helps you understand the Mac OS X file system, including formatting of disk drives, the file system layout, and how files are organized on Mac OS X. In order to be able to identify the user and group permissions model as applied in Mac OS X as well as the differences among native, BSD, Java, and Classic applications running on Mac OS X, you must take Mac OS X Help Desk Essentials v10.4 exam. This Apple certification facilitates you with the abilities of Network Configuration and Troubleshooting and accessing Network Services. In addition to this, you become an expert at troubleshooting the different stages of the Mac OS X startup sequence by taking 9L0-401 exam.

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Course Outline: Mac OS X Help Desk Essentials v10.4

Installation

Recognize computers that meet the minimum requirements to run Mac OS X v10.4

Perform erase, update, and archive installations on various hard drive

configurations

Configure Mac OS X v10.4 using Setup Assistant

Locate and install updates from Apple using Software Update

Identify how to troubleshoot installation issues and perform quick fixes

Users

Describe how to create, configure, and manage user accounts in Mac OS X v10.4

Describe user account and password security issues

Identify how to troubleshoot issues with user accounts

File Systems

Manage the Mac OS X v10.4 file system

Format a hard drive in Mac OS X

Archive, compress, and encrypt files in Mac OS X v10.4

Securely delete files

Recognize how the file system handles bundles, packages, and forked files

Describe search paths, hidden folders, and system-related folders

Permissions

Manage the Mac OS X v10.4 file system

Control access to applications and data files with file and folder permissions

Identify how to troubleshoot permissions issues

Application Environments

Install, run and troubleshoot native Mac OS X applications

Run Java applets and JNLP applications

Use Activity Monitor to monitor applications' use of memory and processor

Command-Line Interface

Identify reasons to use the command-line, and ways to access the command-line interface

Describe the syntax of command-line commands

Use the online manual to see the syntax and sample usage(s) for a command

Run commands to view hidden files and folders, and to manipulate files and file attributes

Network Configuration and Troubleshooting

Describe basic networking concepts and terms

Use Network preferences to configure Mac OS X to receive an IP address from a DHCP server, communicate with other computers on the same network, and access network services

Use Network Diagnostics, Network Utility, and Network preferences to troubleshoot networking issues

Accessing Network Services

Describe how service discovery is implemented in Mac OS X

Use Directory Access to configure Mac OS X to access network services via AppleTalk, SMB, SLP, NetInfo, and Bonjour

Use the Finder to mount remote AFP, SMB, FTP, and WebDAV volumes so that files can be transferred between the local system and the server volume

Use Directory Access to configure Mac OS X to authenticate users using an LDAP or Active Directory server

Troubleshoot a Mac OS X computer that is not able to access a directory service parent

Configure Mac OS X to use single sign on for network services

Providing Network Services

Use Sharing preferences to enable file sharing, web sharing, and FTP services

Use Sharing preferences to configure a Mac OS X v10.4 computer so that remote clients can locate the workstation's shared volumes

Locate the files that correspond to the computer's main website, as well as the user's website

Turn on the firewall in the Sharing preferences, so that access through IP ports for inactive services is blocked

Enable remote connections via ssh

Perform quick fixes for file sharing issues

Peripherals

Identify device classes or types used in Mac OS X v10.4 to categorize peripherals

Identify the types of drivers used in Mac OS X v10.4 to communicate with peripherals

Use System Profiler to identify what USB and FireWire devices are connected to and recognized by the system

Use System Profiler to isolate and resolve a peripheral issue in Mac OS X v10.4

Perform basic troubleshooting of peripheral issues

Printing

Connect a local printer so it will be recognized by the Printer Setup Utility, and applications can print to it

Use Printer Setup Utility to add a network printer or print server so that applications can print to it

Use Printer Setup Utility to troubleshoot printing issues, including printer sharing

Use System Preferences to configure Mac OS X v10.4 to receive faxes, and allow others to send faxes through your computer

Use the standard print dialog to send a fax from Mac OS X v10.4

Configure a printer connected to a computer running Mac OS X v10.4, so that it is shared with Windows computers

Install and troubleshoot a PDF Workflow solution

Print a Postscript file to a raster printer

Print and manage print jobs from the command line

Describe the print flow

Startup Sequence

Identify the processes that run at system startup

Identify the location of important files and scripts used by the startup sequence

Identify the stages of the startup sequence and their corresponding visual or auditory cues

Describe how to troubleshoot startup issues, including startup items and login items

Identify the stages of logging out or shutting down

Troubleshooting

Gather information about a computer problem and verify the problem

Use online tools such as AppleCare Knowledge Base and Apple Help to research a problem and its potential solution

Use the Apple General Troubleshooting Flowchart to troubleshoot Mac OS X v10.4 problems

Identify Apple-provided and third-party resources for troubleshooting

Describe the difference between quick fixes and other types of fixes

Identify how to troubleshoot top Mac OS X issues

Describe how to perform a Knowledge Base search to identify known issues