Exam Code: BH0-001
Course Name: IT Service Management Foundation
Vendor: ISEB
Passing Score: 700
IT Service Management Foundation (ITEL), also known as BH0-001 exam, is an ISEB certification. The Information Systems Examinations Board or ISEB, provides industry-recognized qualifications that evaluate proficiency, capability and performance in many areas of IS, with the aim of raising industry standards, promoting career development and providing competitive edge for employers. Along with the ITIL, licensed professionals can expect better and more job opportunities and financial rewards.
The BH0-001 exam provides you with technical skills and knowledge to perform the service desk and Incident management. It also enables you to configure and release management. In order to be able to perform service level and capacity management, problem and change management, continuity and availability management, as well as, Financial and Security management, you must take the BH0-001 exam.
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Course Outline: IT Service Management Foundation
The Service Desk and Incident Management
IT Service Management (ITSM) Overview
The Service Desk
Incident Management
Configuration and Release Management
Configuration Management
Release Management
Service Level and Capacity Management
Service Level Management
Capacity Management
Problem and Change Management
Problem Management
Change Management
Continuity and Availability Management
Continuity Management
Availability Management
ITIL: Financial and Security Management
Financial Management
Security Management
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